Cancellation & Refund Policy

We want you to enroll with confidence. This policy explains when and how you can cancel an enrollment and request a refund from AO Guide Courses.

Try before you pay

Many of our courses include free preview lessons so you can experience the teaching style and material before enrolling. We strongly encourage you to watch the available previews before purchasing.

Refund window

If a paid course does not meet your expectations, you may request a refund within 7 days of your purchase, provided you have not substantially consumed the course. "Substantially consumed" means you have accessed more than a small portion of the paid content (for example, completed a significant number of lessons or downloaded exam materials).

Non-refundable cases

• Requests made more than 7 days after purchase.
• Courses where the majority of the content has already been accessed or downloaded.
• Live cohort seats once the cohort has begun, except at our discretion for genuine hardship.
• Enrollments cancelled due to a violation of our Terms of Service.

How to request a refund

Email courses@aoguide.app from the address associated with your account, including your name and the course you enrolled in. We aim to respond within 3 business days.

How refunds are processed

Approved refunds are issued to your original payment method through Razorpay. Once approved, refunds are typically initiated within 5–7 business days. The time it takes for the amount to appear in your account depends on your bank or card issuer.

Cancellations

You can stop using the Service and delete your account at any time from your account settings. Deleting your account does not automatically trigger a refund; refunds are governed by this policy.

Contact

Questions about cancellations or refunds? Email us at courses@aoguide.app.